Refund policy
Returns & Refund Policy
At Paw Madness, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in original packaging
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You must provide proof of purchase
To begin a return, please contact our support team at:
[your support email]
Return instructions will be provided by our team once your request is approved.
Please do not send items back without contacting us first, as return addresses may vary depending on the product.
Change of Mind
If you change your mind, you may request a return within 30 days of delivery.
Please note:
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Return shipping costs are the responsibility of the customer
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Original shipping fees (if any) are non-refundable
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Items must be unused and in re-sellable condition
Damaged or Faulty Items
If your item arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos of the issue
We will arrange a replacement or refund where appropriate.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear in your account
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. These will be clearly noted on the product page where applicable.
Late or Missing Refunds
If you haven’t received a refund:
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Check your bank account again
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Contact your card provider — processing times may vary
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If you still require assistance, contact us
Important Notes
We reserve the right to refuse returns that do not meet the conditions outlined above.
This protects you because:
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Customers must contact you first
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You control the return address
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You limit misuse
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You avoid automatic refunds
