Shipping policy
Shipping Policy
Thank you for shopping with Paw Madness. Below you’ll find everything you need to know about how we process and ship your order.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.
Shipping Timeframes
Delivery times vary depending on your location and product availability.
Estimated delivery times:
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Australia: 7–15 business days
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International: 7–20 business days
Please note that delivery times are estimates and may vary due to high demand, seasonal periods, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout.
From time to time, we may offer promotional free shipping offers.
Tracking Your Order
Once your order has shipped, you will receive tracking information via email. Please allow 2–3 days for tracking updates to appear in the carrier’s system.
Multiple Shipments
As we work with multiple fulfilment partners, some items may be shipped separately. If you order multiple products, they may arrive at different times.
Delays
While we do everything possible to ensure timely delivery, delays can occasionally occur due to customs processing, carrier issues, or high seasonal demand. If your order has not arrived within the estimated timeframe, please contact our support team and we will assist you.
If you have any questions about your shipment, please contact us at:
